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Terms of purchase

TERMS OF PURCHASE - GOOD TO KNOW ABOUT KONA SPORTS - AND ABOUT SHOPPING FROM US!

COMPANY INFORMATION

Kona Sports is part of Kona Windsurfing AB (organization number 556613-1545)

Address: Platensgatan 12, SE-59135, Motala, Sweden

Phone: +46 141 21 70 70

Email contact@kona-sports.com

TERMS AND CONDITIONS OF SALE AND DELIVERY

Kona Sports offers sales and delivery via this web shop to a number of selected countries in Europe. Your preferred country for delivery is selected automatically when you come to the web shop, but you can also manually select to which country you want your delivery. Please note that products may not be available to the country of your choice. If you want delivery to a country other than what is possible to choose, you are welcome to contact us directly by email or phone.

PRICES

All prices are stated in Swedish kronor or Euro and include VAT and other fees unless otherwise stated. The total cost of the purchase will be clearly stated before the final order and will include all costs associated with the purchase, including any postage and shipping costs.

Norway: No VAT or other fees are included upon delivery to Norway. As a buyer, you are responsible for paying VAT and other fees in Norway. We provide a customs declaration with the shipment and you pay VAT and other fees when the goods arrive in Norway.

RECEIVE AN ORDER

When you place an order with us, we will be notified of this and start packing your products within two working days. The package is delivered from our warehouse in Sweden within three working days from the time the order is placed.

DELIVERY

Usually, the item will be sent from us within three working days after the order is received. If the item is not in stock, we will contact you within two days of receiving the order.

PAYMENT

Payment for product must be made before Kona Sports can start shipping.
Possible payment methods are stated when paying in the web shop.

SHIPPING

Kona Sports sends your item via PostNord, DSV or DHL depending on delivery address, the size of the shipment, weight and our deadline. Costs associated with shipping are included in the shipping price and everything is visible in your booking before you complete the purchase. If you have your own wishes for shipping method, you are welcome to let us know about this, if nothing else, we will choose the shipping method that will be the most flexible and cheapest for you.

GUARANTEE

One year warranty applies to all products. The warranty applies to defects due to manufacturing or defects in materials.

PERSONAL INFORMATION

Kona Sports processes all personal data in accordance with current personal data legislation. Read more about how we handle your personal information in our privacy policy.

FORCE MAJEURE

If something very unlikely happens, it may be that Kona Sports cannot fulfil the commitment as intended. This can be, for example, government measures, blockades, strikes, changed legislation, fire, floods, sabotage, burglary, theft, accidents, or natural disasters. Force Majeure means that Kona Sports is released from punishment, but we will do our utmost to resolve the situation in the best possible way.

DISPUTE

Without limiting your rights as a consumer under the laws of your country, these terms as well as all disputes shall be governed by the laws of Sweden.

PROCEDURES FOR RETURNS OF GOODS

CANCELLATION

If you wish to cancel an item, you can simply contact us by email or telephone. If the delivery has not left us, you will be refunded the entire amount, except SEK 200 or €20 which we keep for administrative fees. If the delivery has been sent, you will be refunded the entire amount, except SEK 500 or €50 which we keep for administrative fees, and that you are responsible for the return shipping of the canceled delivery.

COMPLAINT

If there is a defect in the product, you should notify Kona Sports in writing or orally of the defect within a reasonable time after you discover it. Kona Sports will then give you information on how to proceed. The consumer rights can be found in the European union directives for shopping online. We will do our best to help at any time.

RIGHT OF WITHDRAWAL

The right of withdrawal is valid for 14 days from the time you as the buyer received the product. If you want to cancel the purchase, you return the item in unchanged condition, and you will get back what you paid for the item, including your prepaid shipping costs. You as the buyer pay for the return shipping.

Thank you for shopping from Kona Sports – see you on the water

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